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Dynamics 365 Customer Engagement (CE) Consultant

As a Techno-Functional Dynamics 365 CE Consultant at Qniverse Quality Assurance Pvt. Ltd., you’ll play a key role in driving digital transformation for clients by combining functional consulting expertise with hands-on technical skills. In our Hybrid Work Culture (Powai, Mumbai office + remote flexibility), you’ll design, configure, and optimize Dynamics 365 CE applications, ensuring impactful solutions that align with client needs and business goals.

What You’ll Be Doing!

- Lead requirements-gathering workshops to understand client business processes, objectives, and challenges.
- Translate business needs into functional design documents for configuration and customization.
- Map client requirements to Dynamics 365 CE capabilities, following industry best practices.
- Deliver end-user training and provide ongoing solution support to ensure adoption.
- Configure Dynamics 365 CE entities, forms, workflows, process flows, rules, and security roles.
- Customize solutions with Power Platform tools (Power Automate, Power Apps, Power BI).
- Integrate Dynamics 365 CE with enterprise applications using APIs, Azure services, or middleware.
- Manage data migration activities, including mapping, cleansing, and import/export.
- Troubleshoot technical issues, optimize performance, and ensure smooth operations.
- Collaborate with developers, solution architects, and project managers to deliver quality solutions on time.
- Create and execute test cases for functional, integration, and UAT phases.
- Contribute to pre-sales activities such as solution validation, effort estimation, and client demos.
- Mentor junior team members in Dynamics 365 solution design and delivery.
- Ensure all deliverables meet scope, budget, and quality requirements.

Great, if you have…

- A Bachelor’s degree in IT, Computer Science, Business Systems, or a related field.
- Proven experience delivering Dynamics 365 CE implementations in a techno-functional or lead consultant role.
- Deep knowledge of Sales, Customer Service, Marketing, and Field Service modules.
- Hands-on experience with the Power Platform (Power Automate, Power Apps, Power BI).
- Familiarity with integration techniques (REST APIs, DataVerse, Azure Logic Apps, middleware).
- Strong understanding of CRM security roles, workflows, and data models.
- Experience with ERP applications like Business Central (BC) and Finance & Operations (F&O) and their integrations.
- Background in Agile delivery methodologies and project management tools.
- Excellent leadership, facilitation, and communication skills with business and technical stakeholders.
- Relevant Microsoft certifications (preferred).
- Willingness to travel for client engagements if needed.